1. Section: Products and Crafts (Authenticity)

• Q: Are your products truly handmade?

  • A: Yes, almost every "Opera Partenopea" is made or modified by hand in our atelier.

• Q: How should I care for the item I purchased?

  • A: It depends on the item. Generally, we recommend cleaning with a soft, dry cloth.

• Q: Do you accept custom or personalized orders?

  • A: Yes, we're happy to discuss creating unique pieces. Email us at operepartenopee.info@gmail.com.

2. Section: Orders and Payments (Trust)

• Q: What payment methods do you accept?

  • A: We accept all major credit/debit cards, PayPal, and Klarna for deferred payment.

• Q: Can I change or cancel my order after I place it?

  • A: We try to process orders quickly. Contact us within 12 hours of purchase for any changes.

3. Section: Shipping and Returns (Logistics)

• Q: What are the shipping times?

  • A: There is a processing time for handicrafts (see Shipping Policy, https://operepartenopee.com/pages/politica-di-spedizione) plus the 1-2 day transit time for Italy.

• Q: What is your return policy?

• A: We offer 30-day returns as long as the item is undamaged. See https://operepartenopee.com/policies/refund-policy for complete details.